Strategic Samosa : Client Servicing Basics.

Note: The Contents of this post belong to the author. Which in this case is not me. But they are so good, that I am sharing this in this. Thanks Rajesh for sharing this.


Client Servicing is all about

Business Orientation

Relationship Orientation

Idea Orientation

Solution Orientation

and Knowledge Orientation.
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Business Orientation

How will I increase it.

How can I bring in more business.

Is my communication giving results for the client

You need to understand what the client does.
 You need to understand the clients problem.

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Delegation.

Discuss.

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Respect & Love

Clients & Internal

Respect yourself

Work

The person at the other end of the table

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Humility

Talk to the people and not designations

Civility

Be polite at all times

Irrespective of the circumstances

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Integrity

Be true to your word

Apologize when you are not

If it is confidential, keep it that way.

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Candor

Speak your mind

Say no when you have to

Say yes when you can

Collaboration

Listen

Value your clients inputs

The idea is to create great work together with your clients

Generosity

Give a little

Don’t be afraid

Most relationships are built on generosity

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Etiquette

Be on time

Look like someone can Trust you with their money

Respond to phone calls emails and messages.

Detail

Check it well. Look for the blind spot.

If there is anything wrong with it, don’t send it.

Paperwork

Minutes Emails Estimates

Keep it short. Keep it clear.

Get the Grammer Right.

Make sure the essentials are down on the paper.

Get names and designations right.

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Idea Orientation

Inspire

Connect the dots

In all aspects

Ideas

Have an Idea. Share it.

Then have another one. And another one

Thoughts

Write Briefs

Its makes a difference

On every Job

Do Brief

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Courage

Take a stand

Packaging

Use all the passion you have and sell great ideas

Nobody knows what is in your head.

Its what you say and how you say it that counts.

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Passion

A great idea is better than a good idea.

A great execution is better than a good execution.

Champion the great Vs Good.

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Persuasion.

This is the business you are in.

If you cant sell the idea, you cant sell the product.

Write to persuade. Speak to persuade. Present to persuade.

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Space.

Space for thought. Ask for it.

Space for execution. Ask again and again.

Demonstrate the difference  space makes.

Create / sell/ Deliver.

Solution Orientation

Confidence of entrusting problems

Think beyond

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Perspective

Have a point of view

On the exact nature of the business problem

And on the most effective communication solutions

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Conviction

Be clear what needs to be done

Independence

Nobody wants to be your boss.

Everyone loves people “ in control”

Know your limitations

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Knowledge orientation

Client

Culture

Customer

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Curiosity

Media Ignography

You need to understand cultural references

Curiosity

Ask. Seek. Look. See. Touch.

Feel discover and experience

Only questions can lead to answers